THE INTERNET IS NOT ALWAYS YOUR FRIEND
With its global connectivity and immediate accessibility, rife with press and reviews, the internet provides an ongoing and public record of the successes and/or failures of your business.
Beware—it is a powerful and precarious place. Forget the days when word of mouth was limited to people sharing poor experiences with their contacts and friends. That’s no longer the world we live in. Today, the reality is that a negative post about your business could ruin your hard-earned reputation in a matter of seconds and potentially go viral.
The internet and social media outlets can highlight poor attention and subpar service to masses of people, both prior and potential customers.
Remember the Golden Rule? Do not tempt fate and gamble with service!
CLIENTS MAKE A BUSINESS
Clients can be internal clients, those working with you and for your mutual business, or you can have external clients, more traditional types of customers who are individual consumers purchasing goods and services from you.
Regardless of how you classify them, all clients are important—period. The success of your business depends on them! Focus on your clients.
Put your energy into understanding and fulfilling their needs.
Make it the goal of your business to deliver them the best results possible. Stay attuned with the client.
Get away from the Me Syndrome and your business will come into focus quickly. Don’t lose sight of who rules and who serves.
The client is king, and the king rules the kingdom. Without a king there’s no kingdom, and without clients there’s no business.
About the author
Michelle Martinez Reyes is the Chief Marketing Officer for Greenspoon Marder, one of the fastest growing AmLaw 200 firms. As part of the leadership team, she focuses on the firm's marketing, branding, business development, client relations and media and public relations efforts for the firm throughout the U.S. Ms. Martinez Reyes' legal experience includes working for various AmLaw 100 law firms and experience in various key markets throughout the U.S. Prior to joining Greenspoon Marder, Ms. Martinez Reyes served as part of the marketing and business development teams for Hunton and Williams, Akerman Senterfitt, Holland & Knight, Greenberg Traurig, and Esslinger Wooten Maxwell. Fluent in English and Spanish, she holds an MBA from Nova Southeastern University with a specialty in global management and a bachelor’s degree in political science from Florida International University.Website