DHL eCommerce Launches e-commerce Services in Chile with Nationwide Coverage

  • Soaring e-commerce volume makes Chile an attractive market

SANTIAGO, Chile--(BUSINESS WIRE)--#Chile--DHL eCommerce, a division of the world’s leading logistics company
Deutsche Post DHL Group (DPDHL), has launched a B2C domestic delivery
operation with tailored and customer-centric solutions in Chile. The
Chilean e-commerce sector is set to double its size to $2.3 billion by

“The future is incredibly bright for the e-commerce sector across Latin
America with a forecasted growth of 21% CAGR and is expected to reach
$54 billion by 20202. Chile is number one in the region for
online shopping with rising incomes, improving digital connectivity and
seven out of 10 shoppers already shopping online,” said Charles Brewer,
CEO, DHL eCommerce. “With e-commerce in Chile growing at such a rapid
pace we see a fantastic opportunity for high quality solutions that will
offer a great customer experience and more choice, convenience and
control for Chile's online shoppers.”

DHL eCommerce offers next-day delivery in Santiago and other major
cities within Chile, and 2-3 day delivery across the rest of the
country. Leveraging DPDHL Group’s strong and proven expertise in
logistics in more than 220 countries and territories, DHL eCommerce will
provide best-in-class domestic delivery in Chile with quick, predictive
and secure delivery, coupled with innovative technology for e-tailers,
brands and marketplaces.

“The opportunities in e-commerce are enormous and companies that succeed
in getting it right will win in this exciting space. Fulfillment and
last mile delivery are the new game-changers in e-commerce. Brands and
e-tailers must aim to deliver the best experience for their shoppers in
this highly competitive sector,” said Brewer.

To enable e-commerce merchants with best-in-class logistics solutions,
DHL eCommerce will manage the end to end delivery of packages from the
store to the customer, with real-time tracking also available.

“Chile is one of the most advanced e-commerce markets in Latin America
with 72% internet penetration and 50% smartphone penetration3
– the highest in the region. With e-commerce currently accounting for
2.8% of the country’s total retail sales4, there is plenty of
room for growth,” said Hugo Donoso, Country Manager, DHL eCommerce Chile.

“We aim to change the rules of the game in Chile by offering high
quality logistics that will fill a gap in the market,” he added. “We
know that distribution is the main weakness of online businesses, and
along with our team of e-commerce experts, we aim to be a true strategic
ally for our customers, to take care of their logistical needs so that
they can focus on their business."

DHL eCommerce's investment in Chile includes a 1,662 sqm central Hub and
depot and a growing ground fleet.

For more information visit:

DHL – The logistics company for the

DHL is the leading global brand in the logistics industry. Our
DHL family of divisions offer an unrivalled portfolio of logistics
services ranging from national and international parcel delivery,
e-commerce shipping and fulfillment solutions, international express,
road, air and ocean transport to industrial supply chain management.
With about 350,000 employees in more than 220 countries and territories
worldwide, DHL connects people and businesses securely and reliably,
enabling global trade flows. With specialized solutions for growth
markets and industries including technology, life sciences and
healthcare, energy, automotive and retail, a proven commitment to
corporate responsibility and an unrivalled presence in developing
markets, DHL is decisively positioned as “The logistics company for the

DHL is part of Deutsche Post DHL Group. The Group generated revenues of
more than 57 billion euros in 2016.

1 Euromonitor 017

2 ibid

3 Integration

4 ibid


DHL eCommerce Chile
Macarena Calcagno, +56 2 3239-0414
eCommerce Americas
Christine Cook, +1 954-903-6381
Giordano Luna, +56 2 3223-9271 / 72
Ibáñez, +56 2 3223-9271 / 72