Gratitude can improve your businessand add much, much more to your life
The simple act of saying Thank you typically conveys a sense of gratitude. But it has to be genuine to be truly effective. And a dynamic Thank you is much more effective than a static one. So when you use the phrase, mean it, and perhaps even add a smile to it.
Its easy to say Thank you, a two-word phrase that takes less than a second to utter. In fact, its so easy to say that we sometimes use it out without giving it much thought. Yet giving it thought is precisely what we should be doing.
Thank You as a Personal and Functional Tool
We often use a Thank you as a polite method of accepting or rejecting something thats been offered to us. We say, Thank you for passing the pumpkin pie or, when offered a second piece, Thank you, but Im full. We say Thank you as a way of signaling the end of a conversation, as in Thank you followed by a Youre welcome, indicating the completion of a transaction.
Saying Thank you can be a very useful tool in social-relationship building. It can create an opportunity to acknowledge the actions of others, display your professionalism and demonstrate your social and emotional intelligence. Not all cultures say Thank you, but most have some way of acknowledging the actions of another person, perhaps with a wave or a nod of the head.
If you look up the definition for Thank you, youll find frequent references to the concept of gratitude, as in A polite expression of ones gratitude or A conversational expression of gratitude. The definition of the word gratitude includes The state of being grateful and A quality of being thankful. Gratitude and Thank you often go hand in hand, but how often do we say Thank you and hear and feel gratitude?
Saying Thank You Is Good for Your Bottom Line
What do you think about a person or a business who appreciated your efforts or patronage? Research demonstrates that saying Thank you or having a Thank you on the bottom of a receipt, on the exit door, or at the end of a transaction can have a positive impact on customer relationships. We may not always notice when its there, but we often notice when its not. Of course, if the Thank you contradicts actions, the message will have less weight. But when it reinforces appreciation, it takes on additional meaning.
Over time, the familiarity of a static Thank you message may lose its impact, but a dynamic one that is sincere, appropriate, relevant and noticeable will not.
When Thank You Means More
What is a Thank you really? Is it just a polite conversational expression, an acknowledgement of an action or a way to end a conversation? While it can be all of those, it can also represent much more.
At its best, a Thank you is a way of acknowledging a personnot the actions of the person, not the social convention associated with the situation, but of a person. In a split second, we can let the other person know we appreciate and acknowledge his or her presence. We can let someone know that we see him or her as a fellow person sharing time and perhaps a place with us. This is where a simple Thank you can turn into something more.
About the author
Tara Orchard is a coach, trainer, consultant and writer who applies her insights into people and Masters training in psychology to facilitate performance improvements, relationships and communication for people and businesses. She has worked with organizations to deliver clarity on culture and brand, develop their people and manage relationships with social network communities. Over the past 18 years she has consulted with 1000's of people who want to make effective transitions in their lives. Tara has a knack for hearing what people are thinking and helping them see what they need to see. She is the founder of her own career and social network coaching business, works with several other organizations as a coach and consultant and is about to complete her first book on the "psychology of effective social networking". Tara invites you to connect with her on LinkedIn .LinkedIn