3 Tips To Keep People Engaged on Conference Calls

conference calls keep people engaged

Time to change the “boring conference call”, don’t assume all conference calls have to be tedious and mundane.

 

 

Conference calls are a way of life for most businesses. While convenient, they can be dreadfully boring and uninspiring.  Remember that all communication is a combination of look, sound and content, and without the benefit of “look,” all of your expressiveness and emotion has to come through the sound of your voice and your carefully chosen content.

Here are three tips to help attendees stay present and actively participating:

1.   Speak naturally 

Very consciously vary your vocal melody, pace, and volume to keep people engaged.

If you’ve ever been on a conference call where some folks are in the room with you, you’ve probably seen people lean way forward and talk loudly and somewhat robotically to the conference phone.

This has the effect of flattening out your vocal melody, and monotones are not inspiring! Don’t shout at the phone – move it closer to you if necessary.

Speak naturally, ensuring everyone can hear you, and make a point of using brighter tones and key word “lifts” to bring attention to important points.

Another way for highlighting vital content is to pause just before and just after that important fact or statistic. Pauses allow people to take in the information, and variations in pace help engage listeners.

2.   Be clear and deliver value

Be clear about the purpose of the call and organize content accordingly.

For example, if your meeting goal is to make a decision, streamline and prioritize the discussion points so that the people participating virtually can follow along more easily and everyone can participate in the decision.

If your goal is to share information, choose only that content that is of value and interest to this group of people.

As you share information, be sure to tell people what the main idea is, how they should take action, and why this information is so important to them, their teams, or the enterprise.

Next page- Tip #3 and Takeaway

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About the author

Lisa Parker

Lisa Parker, President and Founder, Heads Up Coaching and Consulting, Inc. is an experienced and sought-after professional executive coach, seminar leader and author with over twenty years of corporate and non-profit coaching experience in the U.S. and abroad. Her areas of expertise include executive presence, presentation skills, communication skills and leadership effectiveness. Lisa's approach is always practical, goal-focused, and highly interactive. 
    Lisa started her corporate career as a risk analyst in the insurance industry, and spent over 20  years working in a variety of roles include marketing, product development, and human resources.  An executive in her own right, Lisa held leadership positions with several Fortune 100 and 500 companies. In 2006 she founded her own coaching firm, and in 2013 she published Managing the Moment: A Leader's Guide to Building Executive Presence One Interaction at a Time. 

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