3. Engage participants
Finally, let people know in advance that participation is not only welcome,
it is expected. After years of unproductive calls, people have learned to tune out, give minimal attention, and reclaim their time by multitasking.
You can change that. Alert key participants in advance that youll be calling on them at certain points in the agenda, and then acknowledge their participation during and after the call.
Replace some of your tell content with questions that will allow others to add value.
If groups of people are participating from other locations, ask one person in each group to act as your eyes and ears in the room, and give them permission to interject when the other group has a question or comment.
Its time to change the boring conference call paradigm. Dont assume that all conference calls have to be tedious and mundane.
When its your call to run, you can make your own choices to increase engagement.
Youll know youve succeeded when someone says to you, I always look forward to your calls. They are informative, efficient and productive. Ka-ching!
There's more on effective leadership in my book Managing the Moment.
About the author
Lisa Parker, President and Founder, Heads Up Coaching and Consulting, Inc. is an experienced and sought-after professional executive coach, seminar leader and author with over twenty years of corporate and non-profit coaching experience in the U.S. and abroad. Her areas of expertise include executive presence, presentation skills, communication skills and leadership effectiveness. Lisa's approach is always practical, goal-focused, and highly interactive.
Lisa started her corporate career as a risk analyst in the insurance industry, and spent over 20 years working in a variety of roles include marketing, product development, and human resources. An executive in her own right, Lisa held leadership positions with several Fortune 100 and 500 companies. In 2006 she founded her own coaching firm, and in 2013 she published Managing the Moment: A Leader's Guide to Building Executive Presence One Interaction at a Time.