Are Relationships Vital To Business Growth?

customer relationships

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These seven principles are applicable to all professionals who serve clients in all fields and industries. To be trusted, effective leaders must have:

  1. Empathy – specifically, ask great questions and listen
  2. Selfless independence – balance dedication with detachment and objectivity
  3. Depth as well as breadth of knowledge
  4. Synthesis – combining ideas as well as analyzing them
  5. Judgment that incorporates their own and their clients’ values and beliefs with their clients’ organizational capabilities
  6. Conviction to communicate recommendations with belief and energy
  7. Integrity and competence built through mutual familiarity with the client

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