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These seven principles are applicable to all professionals who serve clients in all fields and industries. To be trusted, effective leaders must have:
- Empathy – specifically, ask great questions and listen
- Selfless independence – balance dedication with detachment and objectivity
- Depth as well as breadth of knowledge
- Synthesis – combining ideas as well as analyzing them
- Judgment that incorporates their own and their clients’ values and beliefs with their clients’ organizational capabilities
- Conviction to communicate recommendations with belief and energy
- Integrity and competence built through mutual familiarity with the client
Next- Trusted advisor key points