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4 Reasons Customer Service Still Matters

4 Reasons Customer Service Still Matters

People will talk about you anyway. Make sure it’s good because good means more people will buy your products or come to your establishment. Bad means they will cross you off the “must check out” list or never put you on that list to begin with.

Six Needs of Audience Engagement

Six Needs of Audience Engagement

“There are also six fundamental needs that everyone has in common, and all behavior is simply an attempt to meet those six needs.” 

4 Questions For Perspective and Balance

4 Questions For Perspective and Balance

Many surveys report the constant access to technology and the pressure to respond to and monitor it can be stressful. If you’ve gotten into the habit of prioritizing work over health or family, it’s easy to remain in this mode. Balance means understanding when to work and when not to work, when to shut down and when to turn back on, and what you’re doing and why.

Opportunities for Businesses in the Time of Covid-19

Opportunities for Businesses in the Time of Covid-19

There is no “pandemic playbook“ to which leaders can refer for answers. But, one can begin to develop those answers by using two questions to frame solutions: How do I survive or maybe thrive in this shutdown?  How do I prepare for my customers needs of the future?

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