{"id":99918,"date":"2025-04-09T06:00:00","date_gmt":"2025-04-09T10:00:00","guid":{"rendered":"https:\/\/latin-business-new.flywheelsites.com\/el-servicio-al-cliente-sigue-siendo-importante\/"},"modified":"2024-10-26T08:28:23","modified_gmt":"2024-10-26T12:28:23","slug":"el-servicio-al-cliente-sigue-siendo-importante","status":"publish","type":"post","link":"https:\/\/latinbusinesstoday.com\/es\/el-servicio-al-cliente-sigue-siendo-importante\/","title":{"rendered":"El Servicio al Cliente Sigue Siendo Importante"},"content":{"rendered":"

Aseg\u00farese de que el servicio sea bueno porque eso significa que m\u00e1s personas comprar\u00e1n sus productos o ir\u00e1n a su establecimiento.<\/em><\/p>\n

Hace unas semanas, mi esposo y yo fuimos a un restaurante local en nuestra \u00e1rea porque no solo nos hab\u00eda gustado la comida las pocas veces que fuimos en el pasado, sino que era un establecimiento propiedad de latinos y nos gusta practicar lo que predicamos… apoyamos a nuestra gente en acci\u00f3n, no con palabras, para poder mantenerla fuertes y creciendo en nuestra comunidad.<\/p>\n

El mofongo estaba tan bueno como record\u00e1bamos, pero la camarera se port\u00f3 horrible. Pareci\u00f3 molestarse porque pedimos salsa roja y no clara para nuestro plato, ni siquiera nos pregunt\u00f3 si pod\u00eda traernos agua y no recordamos que ten\u00edamos que tomar un poco hasta que casi nos atragantamos con nuestra comida.<\/p>\n

Cuando nos dimos cuenta, se la pedimos, y una vez m\u00e1s pareci\u00f3 molestarse por tener que atender nuestra solicitud. Cuando lleg\u00f3 con la salsa, era la equivocada y quiso pelear con nosotros diciendo que \u00abno hacen la salsa roja\u00bb, aunque la hemos pedido antes y cuando nos trajo el agua, solo fue una botella como si mi esposo y yo hubi\u00e9ramos pedido compartirla. Fue realmente triste.<\/p>\n

Esa camarera le estaba dando mala fama a la marca del restaurante.<\/strong><\/p>\n

As\u00ed que ah\u00ed radica la lecci\u00f3n; el servicio al cliente sigue siendo importante. Incluso si su negocio es propiedad de latinos y lo latino es obviamente popular en este momento, eso no significa que deba renunciar a la capacitaci\u00f3n en servicio al cliente para su equipo y si lo hace, \u00a1contrate a las personas adecuadas para el equipo desde el principio!<\/p>\n

Como empresa propiedad de latinos, independientemente de cu\u00e1l sea su producto, usted debe demostrar que los clientes son importantes y nada muestra eso mejor que un excelente servicio al cliente. Adem\u00e1s, las empresas propiedad de latinos deben demostrar que los estereotipos latinos no son verdaderos.<\/p>\n

\u00a1Deben trabajar para demostrar que la excelencia es la excelencia sin importar qui\u00e9n proporciona el servicio!<\/p>\n

El servicio al cliente sigue siendo importante porque:<\/strong><\/p>\n

A. La gente recuerda el mal servicio.<\/em><\/strong><\/p>\n

\u00a0<\/em>Cuando las personas experimentan un mal servicio, generalmente lo recordar\u00e1n lo suficiente como para no darle una segunda oportunidad a la compa\u00f1\u00eda. \u00bfSe puede dar realmente el lujo de perder clientes en este mercado competitivo?<\/p>\n

B. Hace que su negocio se vea mal.<\/em><\/strong><\/p>\n

\u00a0<\/em>Incluso si el propietario no fue el que proporcion\u00f3 el mal servicio, para el cliente, cada miembro de su equipo representa a la empresa. Alguien contrat\u00f3 a la(s) persona(s) y pens\u00f3 que era(n) una buena adquisici\u00f3n para la compa\u00f1\u00eda. Por lo tanto, el mensaje que recibe un cliente es \u00abesta empresa se preocupa por sus clientes\u00bb o no.<\/p>\n

C. Transmite el mensaje de que usted se preocupa.<\/em><\/strong><\/p>\n

Cuando los clientes tienen una experiencia de primera categor\u00eda, no pueden evitar percibir el mensaje subliminal de que usted se ha tomado el tiempo de capacitar a su equipo en lo que es importante para usted.<\/p>\n

D. Le da a las personas una buena raz\u00f3n para hablar de usted.<\/em><\/strong><\/p>\n

La gente hablar\u00e1 de usted de todos modos. Aseg\u00farese de que lo que hablen sea bueno porque eso significa que m\u00e1s personas comprar\u00e1n sus productos o ir\u00e1n a su establecimiento. Que hablen mal significa que lo eliminar\u00e1n de la lista de \u00ablo que hay que probar\u00bb o, para empezar, nunca lo pondr\u00e1n en esa lista.<\/p>\n

Les digo a mis estudiantes en cursos de emprendimiento empresarial que el conocimiento del libro no es nada si nunca abandona el aula y se convierte en conocimiento vivido.<\/p>\n

Tal vez usted sea propietario de un negocio latino y ya haya recibido notificaci\u00f3n de clientes o empleados de que algo anda mal en su establecimiento; o tal vez nunca has visto esto como un punto para evaluar.<\/p>\n

P\u00e1gina Siguiente: Aqui hay tres acciones que puede tomar para cambiar el rumbo.<\/strong><\/p>\n

<\/p>\n

Aqu\u00ed hay algunas acciones que puede tomar para cambiar el rumbo.<\/strong><\/p>\n

A. Ofrezca a los clientes una manera de darle retroalimentaci\u00f3n r\u00e1pida.<\/em><\/strong><\/p>\n

\u00bfTiene alguna manera de que los clientes le cuenten sobre su experiencia? \u00bfQuiz\u00e1s una aplicaci\u00f3n con un \u00abcu\u00e9ntenos su experiencia hoy\u201d? \u00bfY puntos de fidelidad incorporados para un porcentaje de descuento en la pr\u00f3xima visita o un programa de incentivos que recompense a aquellos que le dan su opini\u00f3n?<\/p>\n

B. Recompense a los empleados que ejemplifican lo que desea ver en su empresa.<\/em><\/strong><\/p>\n

Lo que se premia se repite. Un \u201c\u00a1bien hecho!\u201d puede llegar muy lejos.<\/p>\n

\u00bfPuede darles a los empleados que mejor demuestran los valores de sus pilares de servicio al cliente alg\u00fan tiempo de compensaci\u00f3n, un mayor descuento en bienes, una cena para dos?<\/p>\n

C. Haga que la capacitaci\u00f3n en servicio al cliente sea parte de su cultura organizacional.<\/em><\/strong><\/p>\n

Los nuevos empleados, as\u00ed como los que han estado en su empresa durante algunos a\u00f1os, deben recibir capacitaci\u00f3n continua, tal vez orientaci\u00f3n para nuevos empleados y reuniones de equipo una vez al a\u00f1o.<\/p>\n

La capacitaci\u00f3n no solo debe enfocarse en el servicio que desea ver, sino tambi\u00e9n en la forma en que un excelente servicio al cliente crea un negocio y, por lo tanto, aumenta los empleos y las promociones. Mu\u00e9streles c\u00f3mo es una situaci\u00f3n de ganar\/ganar que todos est\u00e9n en la misma p\u00e1gina cuando se trata de servicio al cliente.<\/p>\n

El enfoque m\u00e1s importante de su negocio de propiedad latina debe ser ofrecer una experiencia incre\u00edble para su cliente. Eso es. No hay nada m\u00e1s importante que asegurarse de que cada recuerdo que su cliente tenga de usted sea agradable.<\/p>\n

Si no cumple con eso, es posible que su vida en los negocios no sea larga, incluso si cuenta con el apoyo inicial de la comunidad latina. S\u00e9 que no volver\u00e9 a ese restaurante y ni siquiera creo que les importe. \u00a1S\u00ed, el servicio al cliente todav\u00eda importa!<\/p>\n","protected":false},"excerpt":{"rendered":"

Aseg\u00farese de que el servicio sea bueno porque eso significa que m\u00e1s personas comprar\u00e1n sus productos o ir\u00e1n a su establecimiento.<\/p>\n","protected":false},"author":1805,"featured_media":112505,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"footnotes":""},"categories":[1744,1602,1599],"tags":[1668,298,1681],"class_list":["post-99918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ideas-es","category-innovacion-y-estrategia","category-negocios","tag-ideas-es-2","tag-startup","tag-startup-es"],"acf":[],"yoast_head":"\nEl Servicio al Cliente Sigue Siendo Importante - Latin Business Hoy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/latinbusinesstoday.com\/es\/el-servicio-al-cliente-sigue-siendo-importante\/\" \/>\n<link rel=\"next\" href=\"https:\/\/latinbusinesstoday.com\/es\/el-servicio-al-cliente-sigue-siendo-importante\/2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El Servicio al Cliente Sigue Siendo Importante - 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