Good Leaders Tap Into Emotional Intelligence
2. Do not shift the blame:
Do not say I am sorry that you did not understand me or I am sorry that you feel I let you down. Do not blame bad advice, misinformation or others actions. The point is for you to admit your mistakes and not deflect any responsibility.
3. Do not make excuses:
Do not diminish blame by saying I was very busy or there were many complicating factors. Just acknowledge your error.
4. Apologize to others and acknowledge the impact:
Indicate that you recognize you made a mistake. Say you apologize for the error and the costs of the error. Briefly and generally say what the mistake was and indicate you are correcting or have corrected the mistake and are moving forward.
5. Move on: Once you have acknowledged and apologized move on, say you are moving on and focus on the future. This does not mean to forget the past but do not dwell on the experience and what you cannot change.
Once you have acknowledged and learned from your mistake you really should move on.
Focus on the future. Make a note for yourself that reminds you of your blind spots. Take stock on a regular and ongoing basis. Consult with others you trust.
This does not mean you need to overthink and overanalyze every decision and action you take but you do need to be mindful of your history and your tendencies.
Moving on means letting go of the past mistake, not forgetting. Your mistake can become a great lesson to you if you learn to be a better leader and a great lesson to others about the quality of leadership.
Related articles:
The qualities of Leadership- Part One
