Browsing Tag

customer service


I hate snakes! It is primordial. I hate them for no other reason than I do. You couldn’t give me enough money to walk in woods known to have snakes. I would go to jail rather than obey a government rule that says I have to walk down a path…

Understanding and Serving Your Customers

Learn from these companies that are doing it right. Recently, I attended a public forum called “Healthcare in the 21st Century: A Community Call to Action.” The keynote speaker was Dr. Atul Gawande, author, surgeon and

The Best Salesperson I Ever Met

What differentiates a good salesperson from a great one? Six Traits! Last week, I got a call from a recruiter looking for a sales representative for a cloud company.  I get those kinds of calls all the time, but this was…

Customer Service Still Matters

People will talk about you anyway. Make sure it’s good because good means more people will buy your products or come to your establishment. Bad means they will cross you off the “must check out” list or never put you on that list to begin…

Set Client Expectations to Achieve Success

2 critical stages which can make or break client expectations are the initial client meeting and final review. Two critical stages in the operational process, the initial client meeting and the final review, can

What Are You Really Selling?

Are you missing out on sales because you are selling the wrong thing? I walked up to the counter at my favorite local coffee shop. The young girl behind the counter with a beaming smile, looks me in the eye and

Grow Business Thru Customer Experience

"Outside In" author explains how the six disciplines of customer experience can help businesses succeed Editor's Note: This article concludes a two-part series. In our new book, "Outside In," my co-author and I introduce the six

Customer Service: Smaller Is Better

Four tips help Hispanic small businesses provide exemplary, personalized customer service to stand out from the big box retailers and gain a competitive edge Image: Fotolia When it comes to providing value to customers, size isn't…

The Customer Experience

 The best products marry technology and customer experience. Recently I went to an "innovation thinking" event at the Smithsonian's Air & Space Museum, organized by my friend Jeremy Epstein (@jer979). It was a rare opportunity to get