Customer Service No Longer Provides Customer Service
A company that provides good customer service may be the preferred resource Prior to the era of the internet, customer service was a sales tool used by savvy companies that …
Top 7 Ways to Show Your Customers You Care
Even a small gesture can go a long way with a client and will be appreciated. Nowadays, having a good product or service isn’t enough. Relationships are the differentiator. Today many …
Gratitude- 5 Steps To A Sincere “Thank You”
Gratitude can improve your business and add much, much more to your life. The simple act of saying “Thank you” typically conveys a sense of gratitude. But it must be …
3 Approaches to Developing a Relevant Brand Strategy
Brand strategy is about the value of listening Within the term brand strategy, the word strategy sometimes conjures up military campaigns or sports. It sometimes also sounds like sophisticated theories. And it …
Smart Companies Listen and Respond to Customers- 5 Steps
Responding to complaints with empathy is vital when responding to issues raised by customers and employees. How many times have you heard someone say: I just want to be heard! …
3 Reasons Why Every Moment Matters
What your prospects, clients and employees are thinking in key moments when you aren’t paying attention Imagine this: You’re in a hurry. You’ve got to go to the bank, the post …
3 Critical Sales Techniques and Why It’s Critical to Buying Decisions
How valuable is sales training for a Hispanic business’ sales success? 1. Relationship is still critical when you are trying to make a purchase decision. When I started …
Diversity is A Key to Growing Your Business, Even a Hispanic Business
Companies who seek to grow in today’s business market place have to make diversity central to operations. Aside from the fact that we live in a diverse, globalized society, …
9 Deadly Sins Startup Founders Commit Most
Small business owners need to carefully evaluate and not make assumptions. For most startups, these nine flawed assumptions are the most toxic of all.
For Any Hispanic Business Follow-Up Is the Key Sales Criteria
The follow-up closes any consistently gaps and turns new opportunities into sales. Every sale starts with an opportunity, but not every opportunity results in a sale. Oftentimes, this is due …
