In Your People First Business, Who Pays Attention to the People?
Four things Hispanic business owners do to make their customers feel at home
Those in the hospitality business know it is a people first business and most customers know when they are treated like they matter. Making people feel like VIPs or even better, family, almost always guarantees that a restaurant will get repeat business, especially if all the other important things are in order—i.e., décor, consistency of quality food, etc. Many food industry magazines including Bon Appetit and others have written that, for the most part, people go to restaurants for many other reasons than just the food. Sure, celebrating an anniversary or birthday, escaping having to cook yourself, hosting a meeting or enjoying a special event are usual reasons to visit a restaurant but what makes people come back weekly, sometimes more than once a week? What makes a stranger a regular, whether it is at a table or at the bar?Latino Entrepreneur’s Path to Excellence in the Hospitality Business
How to Craft a Great Eating Experience, Even In A Pandemic
Latin Biz Today Panel Explores the Restaurant Industry’s Survival- Part 1 [Podcast]